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Help Center | Frequently Asked Questions

If you have a question about transfer services and reservations, please call us on our Frequently Asked Questions page. You can call us 24/7 for all your questions and information requests.

Reservation Procedures

I can`t find the hotel/place I want to go to on the list, what should I do?

Can I Make Last Minute Transfer Reservation or Change my reservation?

How can I make a reservation from My Antalya Transfer (MAT)?

Region & Address Transactions

I can`t find the hotel I`m going to, how can I find my hotel?

Extra Services

Will I Pay for Extra Services?

Payment and Refund Processes

Will I Pay Another Fee Other Than The Specified Fee?

Are You Billing?

Reservation Changes & Cancellations Transactions

May I Cancel My Reservation?

If My Flight Is Canceled, What Will Happen and What Should I Do?

Pre-Travel Transactions

How Will I Meet The Driver Who Will Make My Transfer?

I missed my flight! What Will Happen Now and What Should I Do?

Curiosities During Travel

Do you mind if I spend more than half an hour during baggage and customs clearance?

Foreign Currency transactions with questions?

Antalya AVM, Stores, and Shopping Opportunities

What are the historical and sightseeing places in and around Aksu?

Common Questions Related to Transfers

What is the Difference Between Private Transfer Services and Airport Taxis?

My Antalya Transfer (MAT) For A Hassle-Free Transfer From and To Antalya Airport

Briefly, What Do We Offer?

Are the Prices on the Website Current?

Do I Have to Tip? If I Have to Tip, How Much Should I Tip?

What alternatives are there in public transportation in Antalya City Center?

Are there any historical and must-see places to visit in Antalya City Center?