Payment and Refund Policy

ARTICLE 1- 1 - SELLER

Title: www.myantalyatransfer.com

Email: [email protected]

Phone: +90 505 703 0194

Date: 22.11.2021

ARTICLE 1- 2 - BUYER

Recipient: In the reservation confirmation, the passenger's NAME and SURNAME are indicated as NAME

Service Location: In the reservation confirmation, it is indicated with the PICK-UP and DESTINATION addresses.

ARTICLE 2 - SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties under the provisions of the Law on the Protection of Consumers numbered 4077 and the Regulation on the Application Principles and Procedures of Distance Contracts concerning the sale and performance of the services provided by the BUYER on the website www.myantalyatransfer.com.

ARTICLE 3 - AGREEMENT SERVICES

Service types: Transferring the guests from the Airport, Deni Port, Marina, and Bus Station to the hotel or private address they will go to, and transferring them to the Airport, Sea Port, Marina, or Bus Station on the same day of return. You can visit our page for the transfer areas specified in the phrase "transfers to the hotel or private address" in the service description and get comprehensive information by clicking on the service you want to receive.

ARTICLE 4 - GENERAL PROVISIONS

4.1 - The BUYER accepts and declares that he has read the preliminary information about the basic characteristics, sales price, payment method, and delivery of the service subject to the contract on the www.myantalyatransfer.com website, is informed and gives the necessary confirmation in the electronic environment.

4.2 - The service subject to the contract is performed on the specified date and time, against payment for the service.

4.3 - If the service subject to the contract will be offered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization that will receive the service does not accept the service.

4.4 - The SELLER is responsible for performing the service in full, following the payment of the service subject to the contract, under the conditions specified in the reservation confirmation, and following the Service Types established in Article 3.

4.5 - To perform the service subject to the contract, the service fee must be paid in the form of payment preferred by the BUYER. If for any reason, the service fee is not paid or canceled from the bank records, the SELLER is deemed to be relieved of the obligation to perform the service.

4.6 - If the SELLER cannot perform the contracted service within the period due to force majeure or extraordinary circumstances such as weather conditions, or interruption of transportation, the SELLER is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the reservation, replace the service subject to the contract with its precedent, if any, and postpone the execution period until the impending situation disappears. In case the BUYER cancels the reservation up to 48 hours before the performance of the service, the amount paid is paid to him in cash within 10 days, with the payment method made by the BUYER, with a refund of the amount paid.

4.7 - In case the invoice delivery address specified by the BUYER is a temporary or anonymous place (such as a mailbox, cargo office, or post office), the SELLER may request an address correction from the BUYER. reserves the right to refund the fee collected.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw up to 48 hours before the performance of the contracted service to himself or the person/organization at the address indicated. To exercise the right of withdrawal, the SELLER must provide written information to the [email protected] e-mail address within this period. The support system has been designed to facilitate the BUYER to provide written information. After the BUYER creates the reservation, an SMS and/or an information message is sent to the mobile phone via other communication channels. By clicking on the link in this SMS/information message, the BUYER can reach the support system quickly and make the notification easily. When the SELLER receives the notification, it informs the BUYER in writing of the route to be followed for the cancellation subject reservation. As explained in this notification, the BUYER completes the necessary transactions and notifies the SELLER that the transaction has been completed through the support system. The SELLER is obliged to check every day whether the necessary information has reached the party. Following the receipt of the return request document, the SELLER returns the service fee to the BUYER within 10 working days. In the refund period of the reservations canceled due to the right of withdrawal, to be made with the payment method made by the BUYER, the return costs as well as the losses arising from the exchange rate difference belong to the BUYER.

ARTICLE 6 - SERVICES WHERE THE RIGHT OF WITHDRAWAL CAN NOT BE USED

Unless the SELLER clearly states otherwise in its advertisements, advertisements, and website, the BUYER may use its right of withdrawal for all services to be performed at any time, up to 48 hours before the service execution date.

ARTICLE 7 - AUTHORIZED COURT

In the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the SELLER's residence are authorized up to the value declared by the Ministry of Industry and Trade. If the reservation is made, the BUYER is deemed to have accepted all the terms of this contract.

ARTICLE 8 - REQUESTS AND COMPLAINTS

The BUYER sends his requests and complaints to the SELLER using the contact form on the www.myantalyatansfer.com page or by sending an explanatory message to [email protected], and the SELLER responds to the BUYER within working hours and makes maximum efforts to resolve the problem that caused the complaint.

The BUYER accepts and declares that he has read this contract, is informed, and gives the necessary confirmation in an electronic environment.